Endocrine Abstracts

Introduction: In 2011, the East of England Children and Young Peoples Diabetes Network (EECYPN) sought to find a solution to the provision of out of hours advice regionally, and coordinated the development of the Out of Hours (OoH) Consortium.

Objectives: • To review the timing, nature and outcome of the calls received to the Out of Hours service over a 12-month period (1 April 2021 and 31 March 2022). • To highlight patterns and trends in the numbers and frequency of calls • To identify the common themes in calls to highlight areas of improvement in education to C&YP and their families

Method: Each call to the Out of Hour’s consortium is documented on the ‘Out of Hours Contact Form’. All call details were logged on the data capture sheet and returned to the author for collation and analysis.

Summary of Results: 1) In excess of 661 calls were made to the Out of Hours service between 1 April 2021 and 31 March 2022. 2) Advice on management of hyperglycaemia, equipment problems and sick day advice were the most common reasons for calling 3)The months of February, July, September had the the least number of calls. 4) Most calls are received between the hours of 17:00 -24:00 (63.4%).5) The average length of each call was 10 minutes. 6) Most of the contact with the OOH service was from the mums of our children and young people (77%), 7) A symmetrical distribution of calls by age 8) An overwhelming 86% of calls were managed at home and avoided possible hospital attendance 9) 11% of callers were advised to attend their local A&E department

Conclusions: The audit has demonstrated that the EECYPDN Out of Hours Consortium is well utilised by CYP and their families across the region. Calls to the service are largely appropriate and 86% of the problems were resolved by the clinical on-call team